Defined per engagement
Coverage hours, response targets, maintenance windows, escalation paths and exclusions are documented for the selected service.
Operational commitments
Service Levels
Public pages do not invent uptime guarantees. Any support target, availability commitment or service credit must appear in the signed service schedule.
i
This translation is provided for convenience. The German legal notice and the applicable signed agreement remain authoritative.
Legal information
Service Levels
Last updated: 21 July 2026
Dependencies matter
Carrier, internet, power, customer network, third-party software and force-majeure events require explicit treatment in the service design.
Recovery is planned
Backup scope, restoration responsibility, recovery targets and validation frequency should be agreed before production use.
Next step
Design your voice environment.
Tell us what you run today, what needs to change and where you want the platform to live.