Workflow automation
Let communications trigger the next useful action.
Connect call events and business rules to notifications, records and downstream workflows using supported interfaces.
GMV
Events
Webhooks
Human control
Overview
Event-driven workflows
01Event-driven workflows
Use available hooks and APIs to respond to call, queue and user events without manual hand-offs.
Human approval where needed
Keep sensitive actions reviewable while automating repetitive coordination around them.
Maintainable integrations
Prefer documented interfaces and isolated services over fragile modifications to the communications core.
Deployment options
Choose an operating model
Overview
Self-managed
Run the platform in your own environment with full administrative control.
ControlVoice coreOperations
- ✓Your infrastructure
- ✓Your administration
- ✓Documented handover
Overview
Managed
We design, deploy and operate the communications layer with an agreed service scope.
ControlVoice coreOperations
- ✓Designed scope
- ✓Operational ownership
- ✓Defined escalation
Overview
Hybrid
Keep the control plane where you need it and combine it with managed operations.
ControlVoice coreOperations
- ✓Shared responsibilities
- ✓Flexible boundaries
- ✓One operating model
Continue exploring
Explore the details
Next step
Design your voice environment.
Tell us what you run today, what needs to change and where you want the platform to live.
