Recording controls
Record calls with deliberate policy—not by accident.
Apply recording behaviour by route, queue, user or workflow and align access and retention with your documented requirements.
GMV
Policy controls
Restricted access
Retention
Overview
Policy-based capture
01Policy-based capture
Choose where recording is required, optional or disabled rather than relying on one global assumption.
Controlled access
Limit who can retrieve recordings and keep operational permissions separate from routine call handling.
Retention planning
Match storage, lifecycle and deletion practices to your legal basis and business requirement.
Deployment options
Choose an operating model
Overview
Self-managed
Run the platform in your own environment with full administrative control.
ControlVoice coreOperations
- ✓Your infrastructure
- ✓Your administration
- ✓Documented handover
Overview
Managed
We design, deploy and operate the communications layer with an agreed service scope.
ControlVoice coreOperations
- ✓Designed scope
- ✓Operational ownership
- ✓Defined escalation
Overview
Hybrid
Keep the control plane where you need it and combine it with managed operations.
ControlVoice coreOperations
- ✓Shared responsibilities
- ✓Flexible boundaries
- ✓One operating model
Continue exploring
Explore the details
Next step
Design your voice environment.
Tell us what you run today, what needs to change and where you want the platform to live.
